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Privacy Policy

Last updated: November 2, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes:

  • Contact information (name, email address, phone number, mailing address)
  • Payment information (processed securely through Stripe)
  • Account credentials (if you create an account)
  • Order history and preferences
  • Communication preferences
2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our services
  • Provide customer support
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments (Stripe), and delivering products
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Payment Processing

We use Stripe to process payments. Your payment information is encrypted and processed securely by Stripe in accordance with their privacy policy and PCI DSS standards. We do not store your full payment card information on our servers.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data
7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: privacy@chefpax.com

Website: www.chefpax.com

Operating Area: Austin, TX and surrounding areas